Defining customer value to drive innovation in design and construction | Will Lichtig, Chief of Staff at The Boldt Company

on our P-DfMA approach.

Facilitating contact with family and society.A normalising environment.

Defining customer value to drive innovation in design and construction | Will Lichtig, Chief of Staff at The Boldt Company

Appropriate levels of autonomy, while recognising the need to maintain prisoner and staff safety.Importance of mobile and static technology.Green, clean, tidy spaces.

Defining customer value to drive innovation in design and construction | Will Lichtig, Chief of Staff at The Boldt Company

Flexible, multi-use buildings to support education and work-centric activity.Decent staff facilities.

Defining customer value to drive innovation in design and construction | Will Lichtig, Chief of Staff at The Boldt Company

A progressive regime.

The PETP team viewed emerging potential design solutions through two key lenses: effectiveness and efficiency.No matter how detailed or how explicit you are with information, data and rules there will be some critical implicit knowledge input that is constantly required to deliver success.

The design process needs to be formed and managed with frequent check-ins across the design spectrum.Many times, have I experienced very unpleasant shocks on projects which have not deliberately iterated in this way.

The other reason, this is required is that we cannot pretend that, even in the more detailed levels of design, ideas, drivers and decisions, will not continue to evolve.You can call it changing-minds or scope-creep or natural emergence; whatever it is called this will be handled much more cost and time effectively through managed iteration..

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A Perfect Moment